Frequently Asked Questions

Everything you need to know about your Renee Cosmetics experience.

Are Renee Cosmetics products cruelty-free?

Yes, we are proud to be a 100% cruelty-free brand. None of our products or ingredients are tested on animals at any stage of production.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery status.

What is your return policy for beauty products?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 14 days of delivery. If you receive a damaged or incorrect item, please contact our support team immediately.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI, digital wallets, and Net Banking for a seamless checkout experience.

Do your products suit all skin types?

Our formulas are designed to be inclusive and skin-friendly. However, we always recommend checking the full ingredient list for specific allergens and performing a patch test before full application.

Can I cancel my order after it has been placed?

Orders can be cancelled within 2 hours of placement. Once the order has moved to the processing or shipping stage, we are unable to cancel it.